BEFORE WE START DRAWING

Cancel before an artist has begun and we refund you in full, no questions asked.

WHILE IT IS BEING DRAWN

Once work has started we can refund the part of your order we have not yet done. Drawing time already spent is not refundable, because the work was made for you and cannot be resold.

AFTER YOU APPROVE THE PREVIEW

Approval is the point of no return for printing. Once you approve, printed and framed items are not refundable, and neither are digital files, since they are delivered immediately.

This is exactly why we never print before you have seen a preview and said yes.

IF SOMETHING ARRIVES DAMAGED OR WRONG

Tell us within 14 days of delivery and send a photo. If a piece arrives damaged, or does not match the preview you approved, we replace it at our cost or refund you in full — your choice.

HOW REFUNDS ARE PAID

Refunds go back to the card you paid with, through Square. Banks usually post them within 5 to 10 business days.

ASKING FOR A REFUND

Email hello@roryandtank.com with your order reference and what went wrong. A person reads every one of these.