Most pieces take 7 to 10 business days from the moment we receive your photos. Framed orders add a few days for framing and shipping. Need it for a specific date? Tell us when you order and we'll let you know honestly whether we can make it.

Clear, well-lit, and taken at your dog's eye level works best. Natural daylight beats flash every time. Send us a few options if you have them — we'll pick the one that will draw the best, or ask for another if none of them will do your dog justice.

Absolutely. Multi-dog crests are our favorite pieces to draw. Each dog is drawn from its own photo, so they don't all have to be in the same picture — or even in the same era.

Yes, and we consider it a privilege. Memorial pieces are handled with extra care, and we'll work with whatever photos you have, even older or lower-quality ones.

You always see a digital preview before anything is printed. Tell us what to adjust — a coat color, an ear shape, the wording on the banner — and we'll revise it. Nothing goes to print until you say yes.

Every word on the banner is yours to choose. Family name, kennel name, a line your dog earned honestly — we letter it by hand into the design. Celtic knot styles and background scenery can be tailored too.